Can't make or receive calls

[Coffee]

Hi, I really need someone's help. I can't make or receive any calls. Tried to contact Telus Support Team via Virtual Assistant,  but it gave me a phone number to call for assistance, or registered me for a callback, which I, of course, can't receive. I tried all troubleshooting methods, nothing works. Please help!

[ywu]

I have the same problem, but I can only call personal numbers, not 1-800 or any toll-free numbers. 

[TELUS_Support]

Hello Coffee, are you still having service issues today? We'll send you a private in order to assist you, thanks! 

[Coffee]

Hi, I still have the same issue and would appreciate your help! 

[TELUS_Support]

Hello Coffee, we sent you a private message, thanks for your patience!

[brenda_he]

Same issue as me. Hopefully Telus gets to my message soon...

[TELUS_Support]

Hi brenda_he, yes, we're on it!