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SIM Card

Hello, I just upgraded my phone from a 6S to an XR and need to know whether I transfer my SIM card from my old phone into the new phone to be able to keep the information from old to new phone.

Smart hub 0 upload speed

we have had the hub for about a year no real issues now starting yesterday 5 to 15mbps download speed (really good) Zero upload speed. Called telus no help. I turned it off unplugged it for 30 min. Still nothing hit the reset button still nothing ple...

Rob1975 by • Neighbour
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Shipping during these covid times

Not sure if anybody can answer this or not. Just ordered a new phone from telus, just wondering if shipping is taking any longer because covid. Also, does anybody know where the devices ship from? I'm on Vancouver Island B.C. thanks

Resolved! Messages

how to receive messages that weren't delivered i used and iphone for couple days then got new phone and haven't been receiving msgs

Resolved! Order Shipped!

I purchased a new LG V60 ThinQ 5G Dual Screen over the phone with an agent on Friday, July 3rd everything was finalized around 7PM.Sunday July 5th - I received an email saying "your device is on the way!". I then track it on Telus and it says "order ...

ZTE MF279T

Is the Smart Hub ZTE MF279T locked to Telus, I purchased it from on line store and trying to return it. I've sent two emails to them within the last three weeks and haven't even received an acknowledgement. I was on chat for a plan and it is not avai...

Ruth2 by • Neighbour
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