Confusion re Europe Easy Roam timing

[bmcgann]

I recently returned from a 30 day visit to multiple countries in Europe.  In order to be prepared, I signed up for the Europe Easy Roam in mid-February.  That day, I got an email confirming that I had signed up and stating that there was a 45 day time frame for the service. My assumption was that the 30 day coverage would begin when I activated the plan on arrival in Iceland.  Three days into the trip, I got a notice that I had a roaming charge of $20.  I contacted the online chat and was told that the roaming charge was an error and that it would be removed.  Two days later, I got another charge ($50).  I tried to get it reversed but the only way was to talk on the phone with an agent and the phone line wasn't working!  After I got home, I noticed on my bill that the roaming service ended April 10, or 45 days after I requested it.  So I was wrong--there are TWO time frames.  The first starts when you request the service; the second starts when you activate while in Europe.  So you cannot put in your request until fewer than 15 days before you leave! After two hours on the phone, I got the roaming charges and most of the roaming pass fee removed.

[TELUS_Support]

Hey! That sounds like quite the ordeal. We appreciate you sharing your experience.  If you need further help or have questions, feel free to let us know. We're here to help 🙂 

[La2]

Hi,

I signed up for the “Europe Easy Roam 30 Day Pass” today, and I just noticed a note that states “Use this pass before June 28”.

I’m planning to go to Europe on July 7, and I thought the 45 days will get activated when I arrive there.

Question 1:

Will I get charged for this unused pass?

Question 2:

Can I sign up again and when?  Is it the same way as before?

Thanks!

Question 2:

Will I get charged if I don’t use this pas

[TELUS_Support · Accepted solution]

No, you should not be charged for the “Europe Easy Roam 30 Day Pass” unless you use mobile data, make a call, or send a text while in an eligible destination. Since the pass only activates upon usage abroad, simply signing up ahead of time won’t trigger any charges.

2. Can I sign up again, and when?
Yes, you can sign up again! If your current pass expires before your travel date (June 28), you’ll be able to re-subscribe to the pass closer to your departure. You can activate it again the same way. 

If you’re traveling on July 7, we recommend re-enrolling a few days before your trip to ensure the pass is active for the full duration of your travel.