Razr rcs messaging

[Jacobfr1]

Hey I just upgraded my contract and got a new Motorola razr 2025, I can’t seem to get rcs messaging to work. I’ve tried resetting and clearing caches but still no luck. Any ideas on what to try next?

[FuzzyLogic]

Is RCS chats enabled in the Messages settings?

[Jacobfr1]

yes we do. We’ve tried almost every forum we could so far 

[TELUS_Support]

There are a number of things to check:

- That the originator and recipient of the message have compatible phones and updated software.

- If there are outages in the area of either the originator and recipient.

- Are normal messages able to be sent.

Have you checked all of these as well?