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Stream+ Activation Error

Cwg23
Neighbour

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this. 

141 REPLIES 141

TELUS_Support
Official Support Team
Official Support Team

Hi there, we replied to your private message. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I sent a message and reached the limit. yes i got an error. "Sorry, your subscriptions list is not available at this time. Please  try again or check back later."

Userna34
Neighbour

I’m literally having the exact same issue and have filed a ticket with Telus 2 weeks ago with no follow up. This is getting ridiculous. Cannot activate prime or Disney. 

TELUS_Support
Official Support Team
Official Support Team

Hi there, we will send you a private message. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

xinyan
Neighbour

same problem, I'm shocked this problem has been around for so long

TELUS_Support
Official Support Team
Official Support Team

Hello! We'll send you a private message to discuss further.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

andreibarany
Neighbour

I'm having the same issue and I can't get a hold of anyone at Telus who knows what the issue is. 

andreibarany
Neighbour

Same issue for me for the last few months, nobody can help me over the phone or via email. 

Hi there, we will send you a private message. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Interestingly I've been having the same issue for the last year.  Called multiple times and they could never fix it.  Are they finally able to fix it?

TELUS_Support
Official Support Team
Official Support Team

Hi there, can you send us a private message?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

yes, these guys here on this forum fixed it for me!

Glad we could help!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

i just bought stream+ premium and i have the exact same issue that prevent me from activating :

It looks like some parts of this page couldn't be loaded. If you don't see what you need, please

refresh the page

or come back later.

 

Can you please help me ?

TELUS_Support
Official Support Team
Official Support Team

Hello. We'll reply to your private message now, thanks!


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Amandamb08
Neighbour

IMG_8813.png

I have gotten the same error message with my account not finding any subscriptions when I hit activate now in my email. I was able to do my Netflix but not my Disney+, Amazon prime, and Telus films and series. 

Hi there, we will send you a private message. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.