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roaming

If I am vacationing in the United States and want send text messages to Canada, are there any roaming fees if I am connected to the hotel WIFI in the US?

Garylee by Neighbour
  • 2565 Views
  • 2 replies
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ACTIVATION FEE CHARGED

Been a Telus customer for years - just upgraded 3 phones and now charged $150.00 in activation fees. Was told if I had completed online I wouldn't' have been charged that. I had tried 2 times to complete order online and it didn't work so ended up ha...

tamvei1 by Neighbour
  • 3818 Views
  • 1 replies
  • 0 kudos

Upcoming fee to pay by credit card?

I just saw the Telus is applying for approval to charge a fee to those who pay by credit card. Really, Telus? I've been a customer since I first got a cell phone, back in the flip phone days. Now I have to start looking for another service provider? ...

jamjari by Neighbour
  • 1824 Views
  • 1 replies
  • 0 kudos

Requested a phone number change

Hello there! I tried to change my phone number online, and under my device and plans tab, every tab except "number transfer status" says And the number transfer status says thisI was wondering, how can I fix this? Is there a way to cancel my request ...

Screenshot 2022-08-12 153313.jpg Screenshot 2022-08-12 153131.jpg

Device care

I paid for device care for over a year only to find out Telus never actually registered my participation and payments with the sub company that is the insurance provider. It is a scam. Ten hours trying to get Telus to register me after paying 150+ in...

Tundratoad by Friendly Neighbour
  • 4398 Views
  • 3 replies
  • 0 kudos

how to cancel roam like home

I live on the border of the USA and have had issues with picking up USA towers and being billed for roaming for the last ten years. I recently accidently signed up for roam like home and did not know that it would automatically renew for ever and eve...

Tundratoad by Friendly Neighbour
  • 5598 Views
  • 2 replies
  • 0 kudos

Can't Change Incorrect APN Settings

I have a brand new, unlocked Nokia XR20. Mobile data works fine, SMS messages send and receive without issue. I cannot receive MMS messages (group texts, or pictures), however I seem to be able to send them. My MMS proxy and port are incorrect, howev...

jedward by Neighbour
  • 2670 Views
  • 3 replies
  • 0 kudos

Resolved! Activating a new SIM card online

I keep getting an error message while trying to activate the SIM card sent with a new phone A Verification code cannot be sent to the selected address at this time. To receive a code please choose the SMS method. I have requested that it be sent to o...

KMSEng by Neighbour
  • 7314 Views
  • 1 replies
  • 0 kudos

Tablets

Has Telus ever offered more options for tablets? Im wondering why the only selection is from Apple, nothing good from Samsung? I would buy one so dam fast if you guys did. Apple is a joke and lessens the life of their products to make money, or at le...

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