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Reception and drop calls

Is this us or everyone has this issue with Telus in GTA area. Drop calls happen at least 5 times a day.And poor reception and low internet speed is a daily routine now. Please let me know?We have 12 lines and they all have the same issue.

Bjahan by • Neighbour
  • 2726 Views
  • 2 replies
  • 1 kudos

New customer. Scammed by Telus

I am a new customer with Telus after being a Koodo customer for many years. Telus called me in March with an offer that was really good. I accepted the offer but right away when the contract came through the amount per phone was $17 higher from what ...

Gerard1 by • Neighbour
  • 2623 Views
  • 1 replies
  • 2 kudos

Account Wide Calling

Just to clarify, if my account says I have unlimited Account Wide Calling, does that mean that I am paying for any calls made domestically or internationally separately? I’m very confused by this concept as it wasn’t discussed with me when I signed u...

Asurion Coverage is a Scam

I attempted to file a claim with Asurion so that I could repair a Samsung phone on the Telus 'Bring it Back' plan. The claim was denied, and upon a follow up call the representative was extremely obstructive, focusing on little details about the phon...

Unlimited CAN-US 50 plan

Is there really only one unlimited Canada US plan available? Just last night I came across the Unlim Can-US 50 plan, and now everything has disappeared except for Unlimited 75, Unlimited 100 and Unlimited Can-US 150. I have a screenshot of the Can-US...

JC11 by • Neighbour
  • 1626 Views
  • 1 replies
  • 0 kudos

Airtime usage - Location incorrect

Telus bill shows calls placed in Fort Mackay, AB for a week while I was in camp north of Yellowknife in the Northwest Territories. The camp has wifi but no cellular service, how is this possible? Could someone be using my line? or could my calls be c...

Tasti by • Neighbour
  • 2041 Views
  • 2 replies
  • 0 kudos

Nolan Hill Cell and data coverage

What is happening in Nolan Hill regarding data and cell coverage. this is the absolute worst I ever experienced. We just moved to the neighbourhood and the lack of coverage and service is unacceptable. what are the plans to resolve this. I pay so muc...

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