Mobility Products and Services
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What should I do?

Hi, my name is KyrstenI wanted to ask this question because I am new to tell us mobility and has a new customer. It has been nothing but terrible. I have been with Telus internet services for years and I used to always be able to get through to them....

SK_Mag by Neighbour
  • 4386 Views
  • 5 replies
  • 0 kudos

SIM card not fitting into tray

Good afternoon I just received a Samsung Galaxy Tab A7 Lite and am trying to put the sim card into the tray. It seems like the card is too wide for the tray. Any other users have that same problem?Thanks

Terry2021 by Helpful Neighbour
  • 27703 Views
  • 8 replies
  • 0 kudos

Android 13 update

I have a Samsung A13 4G. Just wondering if it was suppose to get the Android 13 update a couple of weeks ago. I thought it was, based on the schedule, but my phone hasn't received the update.

Can-US Plan iPhone settings?

Sorry for the dumb question, I just recently signed up for a CAN-US plan and I was wondering how the roaming thing works. As per the Telus app, easy roam is enabled.. According to the Telus site, I will not be charged the daily roaming fee because of...

T4r604 by Neighbour
  • 3886 Views
  • 2 replies
  • 0 kudos

Wifi calling never works

I have starlink satellite internet and it seems that wifi calling doesn’t want to activate 90% of the time and I don’t know what else to do. I contacted support and they do some resets and it starts to work. Next day same issue. Works great with work...

Kman82 by Neighbour
  • 2862 Views
  • 2 replies
  • 0 kudos

Bring it Back Return

My bring it back amount is due the end of this month. I have paid my phone off. Can I bring it in earlier than the end of March date, or do I need to bring it in on the actual date it is due?Thanks!

kalbpear by Neighbour
  • 1850 Views
  • 1 replies
  • 0 kudos

Resolved! Pixel 7 Pro March 2023 Android Update

Does anyone know the day Telus will post the 05Mar2023 Android update? Google says it was released on March 5th. It apparently has fix for screen flicker and resolves difficulty unlocking phone.

ebaylow by Organizer
  • 4809 Views
  • 4 replies
  • 0 kudos

Resolved! Speaking With An Agent

I have not been able to either receive or send a text message on my phone since 7 February 2023 and in trying to call I get the automated system which wants to send a text message in order to help me connect, which I can't receive. I try Telus Assist...

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