I have a phone through the epp program (Canada Post) and am trying to buy a phone but the website wont allow me to.1 hour wait time to talk to a human with godawfull elevator music blaring in my ear or 45 min wait for online chat. Does telus really e...
Hi all - I'm visiting Canada soon and wanting to purchase a prepaid SIM to use for calls and data while travelling. Just wanting to confirm though that my phone will work without issues on the Telus network - hoping that maybe the knowledgeable folk ...
Almost all providers include "free" international texting in their monthly plans. I've tested Rogers, Shaw, and even Koodo, owned by plus, and all had this included, at least before I switched to Telus.I am paying premium fees and expecting to get pr...
Technically this is for whomever is in charge of collecting a fee. I would like to know when the "Visa Debit Card" option will be appearing on the My Telus App???I pay my bill with my TD Visa Debit Card. This is not a Visa, not a MasterCard.After ent...
I recently got a voicemail from Telus because my bill was overdue. I am signed up for paperless billing, I believe they switched me to paperless automatically. I thought it was weird as I didn't remember getting an e-mail stating that my bill was due...
Hi - I am having trouble finding the answer to my question, hoping someone might have some knowledge. If I wish to activate a new prepaid plan on Telus, is it possible to purchase an eSIM for this online, and have the eSIM QR code emailed to me? (ie ...
We went to the Park Royal store in West Vancouver this week to chat with a specialist about options for changing our plan. It was the worst customer service. She was chewing gum, blowing big bubbles and snapping them while talking to us, and scrollin...
7 days ago i signed up for a byod plan and it said it was approved but the order online is still waiting to be processed. What's the average time to ship a sim card?
Hi I've signed up for a byod plan last friday, it said it was approved and it's still processing. What is the average time this takes . Because it's been a week today
I am a very unhappy new customer who is frustrated because my IPHONE 14 Max pro 256 in gold that I paid for is missing. I wanted to cut off my services with freedom mobile but until now I am paying for another billing cycle because Telus and UPS cann...
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