I am currently on the verge of cancelling my two mobile lines, both of my house's internet, and my business's account. Telus just cancelled an order that i have had through the EPP since December 6th, and claimed that I requested the cancellation whi...
I have been a Telus customer for 25 years, and I’m very loyal. We recently moved to Chilliwack, and I have only one bar of signal at my home in the Little Mountain area and my workplace between downtown just before the freeway overpass. Sometimes I h...
I have a Samsung Galaxy S21 Ultra 5G, yet I have never connected at 5G speeds. I'm currently on the Peace of Mind - Unlimited nationwide talk, text, and endless data (20GB High Speed) plan. Is 5G plan dependent?
I have a corporate voice only plan through work, yet I am now being charged $3 a month for a data block. My question is why am I being charged this on a voice only plan, and how do I get this charge removed? Using the live agent option has been hopel...
Cannot call home to Canada or receive calls while travelling in Grand Cayman. I do have Easy Roam enabled.please help!
Hello,I have call control enabled on my account. A private caller was able to “pass screening”. The private caller is listed in the call control list as passed screening as well.I thought call control would take care of this ?I guess if someone is th...
I Had my phone stolen from me and when I went and got a new SIM card and told them my phone had been stolen they never blacklisted the IMEI. I basically paid $1200 for some random persons new phone I mean it's not really hard to get past frp these da...
Never process a trade in online, even if there is an good trade in bonus credit.The only reason I completed my trade in online was for the bonus credit because duh. I have gotten confirmation that they have already gotten my old device back in Oct. a...
Hello, I am experiencing severely slow data in Beaumont, AB. This has been going on for at least a week now. I get signal and can use voice, but the data connection is so slow I can’t even perform a speed test. I have travelled a bit to different are...
Does anyone know why I can’t add a data topup while travelling? The app and telus online (web service) both syabI should be able to. The app tells me I’m ‘not eligible’ and the web service tells me ‘try again later’.
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