Mobility Products and Services
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Telus call centre

Received a call from a number showed Telus on the call display. 18443721809.They were offering us another deal on Telus Mobility. They knew all of our Telus services we had and my cellphone type and model. Is this a legit number or call centre?

Resolved! Telus Device Care

Hi guys, I just canceled my Telus Device Care add-on as we are trying to support the buy Canadian movement. As I understand it, Asurian which is based in Tennessee is underwritten by Bell Liberty Mutual headquartered in Massachusetts. Does Telus have...

Duncan1 by Neighbour
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  • 1 replies
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Status of Trade In Device

Hi,We mailed in our Iphones in January 2025 for trade-in, over 8 weeks ago and received the gift card for the value of one phone but still waiting on the other one. We have emailed trade in support a couple times without replies and called Telus, mes...

Neal2 by Neighbour
  • 400 Views
  • 1 replies
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Connection fee?!

I've called to change my phone plan as it was cheaper and they said they can do it but it'll charge 15$.I then asked I also wanted a tablet and to connect it with my current phone data plan, and they waived the 15$ and the connection fee for the tabl...

Arcadis by Neighbour
  • 634 Views
  • 1 replies
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Speaking With An Agent

Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service

Resolved! Europe Easy Roam

Can I enable the Europe Easy Roam Pass weeks before I travel and it will only activate when I'm in Europe or do I have to wait to enable it just before our departure for Europe?

birnit by Neighbour
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  • 4 replies
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Had Easyroam, went to the states, had issues

On Thursday, I checked my account before heading to Portland for the weekend.I see have easy roam on my account, no problemo...On Friday I drive to Portland, and find that I cannot call to my wife in Canada.... why?I remember that in maybe I needed a...

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JB12 by Friendly Neighbour
  • 1774 Views
  • 10 replies
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Terrible Voice Signal Strength

I am on a Telus Mobility prepaid plan with an Android 15 phone. Voice signal strength is between 0 and 1 bar. I sometimes can't make a call, and frequently the call cuts in and out. Signal strength is -113 dBm 27 asu. Mobile voice network type is LTE...

Steve7 by Organizer
  • 495 Views
  • 0 replies
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