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Prepaid plan

I recently switched over to a prepaid annual plan - phone only. When I log into my telus phone app - it does not show that I have any plan. How can I track my usage?

Cellular Data

HelloFor some reason my phone and other phones on my account have been seeing the cellular data just drop randomly, even thought the phones will show 5G full signal.Stop receiving emails, as well as text messages are affected. Phones have been reboot...

DND by Neighbour
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Resolved! Issue with telus unlimited 50 5g+ plan

Recently upgraded phone and decided to go with the unlimited 50 5g+ plan, however on the mytelus app why is it saying I will only be able to use 33.33gb of high speed data before it is throttled? The customer agreement doesn't mention that, nor does ...

Ikecan by Neighbour
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Where can I send a THANK YOU

To Telus Management: I wish I could send you an email but, let this suffice to say how much I deeply appreciate the stance Telus has taken on violence against women today by withdrawing funding for men's hockey from Hockey In Canada. I also would lik...

Resolved! Phone service not activated yet

Hi Telus, I have ported to Telus last Saturday, however my service is not activated due to some credit check issue. I have sent all the documents to @fraudfax@telus.com on same day however there is no response from them despite multiple chasers. I ha...

Calls Dropping

5 mobile devices all with telus and all our calls keep dropping wherever we are. It's infuriating. We have called customer service and their solution was to turn our phone off then on. All our phone calls still drop. What is going on? This issue has ...

Ofca by Neighbour
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  • 2 replies
  • 1 kudos
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