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Resolved! Phone service not activated yet

Hi Telus, I have ported to Telus last Saturday, however my service is not activated due to some credit check issue. I have sent all the documents to @fraudfax@telus.com on same day however there is no response from them despite multiple chasers. I ha...

Calls Dropping

5 mobile devices all with telus and all our calls keep dropping wherever we are. It's infuriating. We have called customer service and their solution was to turn our phone off then on. All our phone calls still drop. What is going on? This issue has ...

Ofca by Neighbour
  • 3401 Views
  • 2 replies
  • 1 kudos

Resolved! Moving Prepaid Sim Card to Unlocked Phone?

I have a Prepaid Sim card with Telus and I'm looking to upgrade my phone, but I want keep everything the same with Telus (as In I want to remain Prepaid with Telus). Is this as simple as buying a new unlocked phone (from anywhere) and inserting my Si...

pt2112 by Neighbour
  • 5323 Views
  • 2 replies
  • 0 kudos
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