TELUS Neighbourhood

Why does Victoria have so much H+ around town?

Connection is especially bad near UVic. Even when it's LTE everywhere else around town, the UVic/Shelbourne St area is always H+. You would figure near the university you would provide better coverage. That aside, service across Victoria has been H+ ...

how do I top up my account

I signed up for a the Telus $15 a month plan and now have the following questions/misunderstandings. 1. I thought it was $15 dollars a month straight and simple. Now it has become more clear that is some sort of running balance, as I have a balance o...

Phone thinks I'm in another province

Calls fail

My services with Telus has declined. I have so many dropped/failed calls. I have to keep walking around my house to try and get some sort of reception. Extremely frustrating…… makes me think about changing providers south Edmonton

defective device

I upgraded my device via the webstore, but received a defective device. The webstore team was going to replace it, but then emailed to tell me to take it to a telus store to repair. Three telus stores tell me they can not help because I purchased fro...

Charging cable for Samsung Flip 4

I just got a new phone and am charging it. It is already warning me to check the cable (and it's brand new). What gives?

Why is the TELUS 24/7 Chat and Phone Service closed?

I need to get a hold of Telus due to a billing issue, but since 4pm (Pacific time) I have been told that the Telus service is closed and to try again later (both phone and 24/7 chat line). I was under the impression that 24/7 service means 24/7... do...

Mobile Phone Connection (Cell Service) is Very Bad at 1204 to 1254 15th Street SE, Calgary, Alberta

Hi Telus,Mobile phone connection (cell service) is very bad around 1204 to 1254 15th Street SE, Calgary, Alberta. People talking on their cell/mobile phone can only hear about 25% of the conversation. Phone conversations are routinely cut off and the...