Mobility Products and Services
Discuss TELUS Mobility devices, equipment, and service.
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5G+

I have an iPhone 12 that I receive 5G coverage, in Vancouver & area. I've noticed on the Telus site, that there is now a service available, referred to as 5G+. Info online is very limited, in obtaining this service through Telus. Can anyone "enlighte...

EPP Not Activated

2 years ago my wife and I got two phones under the bring it back program. At the time we the sales person stated we qualified for the exclusive partner program (EPP) which would give us a 30% discount off of our bill.A month ago we upgraded our phone...

psnook by Neighbour
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Resolved! loyalty

where do you find a contact information on loyalty program to out what they are willing to offer a 25year+ customer

md2sen by Neighbour
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Resolved! How do I cancel my Apple Watch plan?

I have been trying to cancel my Telus line for an Apple Watch that no longer works. I tried in person but was told I had to do it online. I tried online, but was told I had already made a change and would have to wait 19 days (I have not made any cha...

weelee by Neighbour
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Overdue Bill

Hi. I have been receiving emails and texts stating that the bill associated with my account is overdue. When I go into my account there is no indication of previous missed bills or any overdue payments.I have downloaded all of my bills and gone throu...

mj666 by Neighbour
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Call from Telus Mobility person

So I just (the morning of August 29) got a call from 250-493-7653. Call display said it was from Penticton, and a Google search says that this is a number operated by Telus. Since there's no way of directly sending a complaint to Telus: The guy on th...

verd02 by Friendly Neighbour
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Discount of 25% made my bill larger for 20$

On Friday i had a call from one of agents and she started to explaining about bundle with 25% of discount and switching to it will lower my monthly payment. But in the next day I received this -Optik TVOptik TV Commitment period for 24 months : Aug 2...

Rualan by Neighbour
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What happened to Telus??

I've been a telus member for awhile and I've had enough of Telus! Their services are absolutely ridiculous from TV services not being applied (and still having to pay for them) or they simply won't work, promo pricing not being applied and being told...

Erica4 by Neighbour
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Sonim phones

I have just become a Telus prepaid customer. I want to replace my flip (non-smart) phone, a ZTE Cymbal 2, which has software which at times resembles a virus. The phone of interest which I see on the Telus site is the Sonim XP3. Despite Sonim describ...

Xenophon by Neighbour
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