New to 5G
Good morningnew to the world of 5 g and I’m just wondering living in a city like Ottawa, where nothing moves fast (See what I did there ?) what kind of speeds would be considered normal
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Doorbell & Data
I added a Wyze doorbell to my existing Wyze security app but can only connect via my home Wifi. Cannot connect through cellular data or public wifi when away from home. The Wyze security cam on the same app connects flawlessly on all. Firmware is up ...
Poor Cellular Connection
Poor Cellular Conetec at 600 block 21 Ave NW Calgary. Only 1 bar with 5G and connection is very slow.
How do you report poor cellular coverage to Telus?
Towers have gone up near me and cell service has suffered. How do I report this to Telus in the most EFFECTIVE way?
Cell Phone Delivered and ACCEPTED at Wrong Address
I ordered a new cell phone last weekend and it was sent out for delivery this week. It was "delivered" yesterday (June 7), however it was sent to the wrong address and was given to someone via "verbal signature". I'm not sure how someone can sign for...
Prepaid plan renewal
I bought a prepaid plan ‘Nationwide Talk, Text and Data 40’ that should be valid for 30 days on MAY 10. If count 30 days from MAY 10 (including MAY 10) then it should be renewed on JUN 9, but Telus says it will be renewed on JUN 8. So each time I wil...
Resolved! How soon after adding a new line to our account can I cancel it?
How soon after adding a new line to our account (currently 2 lines with 50GB each) can I cancel it?Our son is visiting for a month from Europe and needs a phone sim with ~50GB data for work.I was thinking of just adding a new line to our existing acc...
Persons with Disabilities Programs
From what I can gather, Telus has an internet program for people receiving disability, but does it offer any assistance/program for getting a cell phone for people receiving the British Columbia Persons with Disability (PWD) benefit?
Resolved! Wireless service
We live outside of Barrie in minesing ont. We used to have great wireless coverage but in the last few weeks something changed and we frequently get low quality service with txts not going through. We're thinking of switching service providers becaus...
Overage charges
I just got my monthly phone bill from telus and it's $217. That's just for mobile service, home internet is another $110. That's over $300 for one month of data. The bill says I went $50 over on phone data usage. That's impossible. The past 2 months ...
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