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Upgrading a Phone on Existing Family Plan

Hello Telus Neighborhood,I had some questions concerning upgrading my phone on an existing family plan, as the title suggests. Below is a summary of my situation.I currently have a Galaxy S8 phone (first purchased the year of initial release) while o...

Beom by Neighbour
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Resolved! Hardware change for Motorola phone?

My wife got a call supposedly from Telus where the agent told her Telus was making changes that required "a new cable for her phone" and that someone could come to our house to do the repair. It was hard to understand the agent who had a very strong ...

johnwreece by Friendly Neighbour
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Telus 3G coverage

I own a CPAP device which uses Telus 3G to connect to my provider. According to what I read online Telus 3G support will end by December 2025, but the wording is a little fuzzy. It sounds like it will be phased out by 2025.The modem on my device stil...

Billing

TELUS used to offer great services; I’ve been their customer for more than 10 years. I have few lines with them.However, today I lived the disappointment of my life; in an attempt to make them adjust a discrepancy in the bill -not a big deal, obvious...

Resolved! how do i find my mailbox number?

im trying to access my voicemail but every time i call it the automated voice tells me that i need to enter my "mailbox number" which i dont even know what that is, i have tried entering my phone number and any codes i can think of that i linked to m...

Security and Android updates

Just got a TCL 20 5G a few weeks ago. The security update says February 2022 and haven't heard anything about the Android update, either. Any ideas what's going on or when to expect the updates, if ever?

Billing...

I received my monthly bill this morning as usual, but it says I owe nothing on it. I'm confused and wondering if anyone else has ever experienced this before? It tells me my amount due for the month but then says "you owe" and it's blank. Help?

c-ramsay by Neighbour
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