Hi I am trying to return a mobility device. I was told I will be send a waybill in 24 -48 hours. Nothing a week later. Customer care, loyalty, escalation team no one seems to know or have means to contact the team responsible for sending the waybill....
I am a very long time Telus customer. Since signing on for a new two year contract in April 2024, the service has been awful. When I’m experiencing the lag (often), I check the wifi, and it often says either ‘No Service Connection’ or ‘Privacy Warnin...
I was a telus business customer with 4 mobile connections. I had taken devices on "bring back" plan. I had returned 2 devices and kept 2 devices. However, they first charged my credit card for all 4 devices and some additional amounts for which they ...
To I got a response from my post here in the Telus Neighbourhood from Telus but the ‘Reply to’ does not match the sender?? Is this a scam? It’s sent from an email: TELUSneighbourhood@external.telus.com the Reply to email is: bhzof35755.prod|86800f0a|...
Has anyone had a bad/ weird experience with the Telus Store at Londonderry Mall? I’m still waiting the investigation but I’m pretty sure they ran an unauthorized hard credit check after having a perfect payment record with them since 2012 (that I did...
I would like to add one of the subscribers on my mobility account as a Manager but they do not exist in the list of users and are not in the pending list. How do they submit a request so that they show up in the pending list where I can approve?
If I purchase a 30 day Europe Easy Roam Pass can I make call from Canada to Greece or Greece to Canada without incurring roaming charges? Without incurring Long Distance charges? Thanks
Have been trying to submit a price match but the online form link is not working. Is there a new link?
What a ********** show! over 2 hours on the phone to get a refund for the BIB amount that I paid in OCT. It has been a really bad experience, and I have had nothing but good experiences in the past, but this has me thinking twice about switching to a...
I have a 3 lines on my Telus account. We are planning a week in Europe. We are flying Toronto to London for a layover then London to Rome. I just want to clarify some things as I can’t find the info on the website. The 3 of us are in London can we ca...
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