I ordered a galaxy s24 violet, as the person asked which one I wanted, I should have chosen black. Because no one told me the violet was sold out. I am on week 3 and my phone is no where to be seen, and we have talked to at least 3 people at telus, a...
I am at the Calgary airport heading to the USA. While at the Calgary Airport I received the standard Easyroam text. I normally would only get this text when I landed in the USA. Why did I get the text while still in Canada
I'm half way through my $60 30 day Europe Travel Pass and need to add another 30 days. Can I add it to my account now or do I have to wait until the first one is complete? Thanks
I received a new device in mid-December and need to return my old device via the Bring it Back program. I spoke to an agent in Dec 12 who stated that normally it’s a 30 day window but given the Canada Post strike at the time I would have at least 60 ...
One year ago I called Telus to remove a line that we no longer need. I check my bill and see that they are charging me for the line I asked to be removed one year ago. I don’t even know who is using the line as it’s not me or my partner. I am conside...
I am in Winnipeg, MB I am 3GB into my 350GB 5G+ data plan I don't have wifi and my speeds are showing up around 5.85Mbps(Download) & 13.8Mbps(upload) and hasn't gone higher then 25Mbps for each of those. What's going on I am in the 5G coverage area f...
I cannot stand this mobile company to be honest. I ported my cell number from my great Virgin Mobile network over to this company last night. It canceled my account with Virgin and told me in the "My Telus" app that my phone number is now active. Onl...
I noticed the price for Disney+ at Telus is the same at the web site for Disney+, the advantage would be if you had a Telus account you would be able to have everything on one account plus streaming services. They have added a couple more services la...
This is starting to get ridiculous. New phone was ordered on Jan 4. Haven’t received any emails regarding update or status. Brutal!
I'm trying to complete my Telus web store order and I need to go through the identity verification process where I upload a picture of my ID and a selfie. The online process isn't working for me, is there a way that I can go to a corporate store to c...
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