Gave up on Telus home security over a month ago. Took 3 separate calls and at least 4 agents to initiate a home service. Found we were chasing nonsense. Now I’m on to a mobility issue. Trying to change from a different carrier. 1st call to Telus last...
I have a Telus account with three phones. I want to change the credit card billing for only one of the phones and leave the other two on the original credit card. Can I do this or do I have to get that one phone on a different account?
I have been trying for two days to find someone that can give me plan options for my current Telus Hub. I have been on hold for over 7 hours back and further being put through every department known to man, still no one can tell me who can help me ch...
My phone is extremely delayed when receiving 2-factor authentication texts, which has been happening since I set up/connected my new Pixel Watch. Prior to this, I'd receive them pretty much instantly, but now they take up to 10 minutes (at which poin...
Some time ago Telus approached us with a proposal to put a cell tower on our property in a rural community. They then advised us they decided to put the tower in the townsite but it never happened. I believe the town may have discouraged Telus from u...
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it.I have tried re-booting the device, deleting and re-installing th...
I purchased google 9 pro through Telus.com - the offer states that I should have received an ultimate accessory package (case, screen protector and charger) with online activation. All i got was my phone.
I have a tablet with a SIM card slot. Currently I move my SIM card from my phone to the tablet if I want to use the phone functions away from my WiFi. Can I get a second physical SIM card that would treat my tablet as a connected device using the sam...
Do I need to dial 011 plus 1 then the 10 digit number to call the US from Canada? Using "1" then the 10 digit phone number has worked before, now the calls just drop, same for the toll-free number.
I ordered an upgrade for my phone on December 31, 2024, as my current plan is set to expire at the end of this month. Unfortunately, I have not received any updates or order details aside from the initial confirmation email. I have repeatedly called ...
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