I purchased a new iPhone on Boxing Day through the Trade-In program. I've received the new device already, but my order is still being processed, so I've never received the prepaid shipping label. I've called Customer Service soooooo many times that ...
I have a samsung S24 and roughly from July 2024 I have dropped at least 4 or 5 calls per week!!!!! This is absolutely unaccepatble service!!!! My daughter who lives with me, switched to a different proivider and has not dropped a call since. Today is...
Just got a call from 604-292-8583 saying im going to get a free phone. But they asked to confirm my email with them and i said "you called me, please tell me the email you have on file" and they said they couldn't. this sounds like fraud to me. is th...
I placed an EPP order on December 31th (eight days ago) as a new customer, for a 2 new phones and plans. However, I haven't received any updates or information. The status remains unchanged, indicating that it hasn't even been processed, despite the ...
I received a call form 1-833-896-0450 claiming to represent Telus offering a winback promotion for cell service. I provided no sensitive information and they appeared to know information about my historic account and devices etc. Any awareness as to ...
HelloI am going to Nassau in a week and I was wondering, if I get the easy roam package $60 for 7 days, when does activation start, when I activate easy roam in Nassau? I am wondering because I live on a border town with the States and when I go ther...
Just like the title states. I've done the heavy lifting for tech support but unfortunately they are just defaulting to script reading. I would LOVE someone to take a quick look at the ticket (11428687). Summary. Pixel Watch 3 cannot download Esim to ...
I have 21 business lines with users spread across the GTA. 7 out of 21 have serious reception issues that only occur on their TELUS devices (some have their own personal phones with other carriers with NO issues at the same location). Calls drop, pho...
Here’s my experience:Have an order on its way now in transit.Spent 8 hours on the phone over 3 days trying to get a device change on the order before it was shipped.Was transferred multiple times to multiple teams and agents with a promise of “a mess...
I made a Telus account about a year or 2 ago and now Telus is trying to send me to general credit services for making another account at during that time that I left unpaid and that doesn’t make sense because I don’t even recall making such account l...
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