Well, seven hours of phone calls and three emails with automated responses... I'm at my wits end.No one has listened and understood... Stream+ is not working or not even usable... I can see it under my subscriptions and I can click on manage subscrip...
Hello I pre-ordered an iPhone 16 and I received notification that it was shipped out. Now I am getting a message stating my order is put on hold. Why is that? Does this mean I will not receive my iPhone at all? Has anyone encountered this difficulty ...
I currently am using iPhone 15 Pro Max and since I’ve had it which is almost a year I’ve been I’m unable to use a standalone feature. It is greyed out. I’ve been debating whether or not I should be going to a retail store and have them look at it.
Hi guys , im wondering if any of u guys got mislead by a rep concerning the delay for the pre order ? I pre order mine sept 13 10am EST and since no ubdate on the order its ( processed ). When i call i get different answer from different support or r...
Call in as the phone I ordered wasn’t sent to me but a different phone. It was the iPhone 16 pro. I wanted the 512g but some how I ended up with the 256g. So soon as I seen it was the wrong one I called to the help desk. The team member I got couldn...
Hi just wondering if anyone has top on actually receiving account help. I have spent 5 plus hours on the phone this week and spoken to a manager. No one seems to know how to correct my multiple account issues. We have now decided to leave Telus but t...
I have recently fallen victim to a sophisticated scam in which someone misrepresenting themself as a TELUS Mobility rep convinced me to "switch" from Koodo (where I am a current subscriber) to TELUS with the offer of discounted service and 2 new phon...
Is the Tcl 40 XE 5G compatible with the telus network
Hi, So I think Telus is awesome. I’ve been a customer of theirs for approximately 20 years. When my son turned 11, I added another phone under my name for him to use until 3 weeks or so when he turned 21 and went to a different company. We stay loyal...
I have never subscribed to Koodo services. In early July, one of your third-party agents visited my home and recommended Telus services. He was aware that we were already using Telus internet and had access to our account information. He informed us ...
