Mobility Products and Services
Discuss TELUS Mobility devices, equipment, and service.
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Sim Card Defective or Damaged?

Hi!This is Urgent!Bought a new phone (Uniherz Tank2), inserted existing Sim card - cannot receive phone calls with a ring, they go directly to voice mail. Went back to old phone, re-inserted the same Sim card, cannot receive a phone call with a ring,...

Sustain26 by Friendly Neighbour
  • 3195 Views
  • 7 replies
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Easy Roam, Out of Canada. NO SERVICE

Currently in Saudi Arabia and on June 26th/2024 my phone lost service. I have tried connecting to all three network providers, resetting my phone and toggling airplane mode off and on numerous times. I pick up minimal service every few hours, extreme...

Ian-Arm by Neighbour
  • 1467 Views
  • 1 replies
  • 0 kudos

no service in usa

We are traveling in the US and we have a North America plan with Telus. We lost service June 26 2024 around 6pm and couldn't get it no matter what I did. now this morning it's working but just wanting to make sure if there is a setting I need to adju...

ctoucans by Neighbour
  • 2665 Views
  • 5 replies
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Resolved! Cannot Access Play Store

I am setting up a new phone user at our house. She has a xxx@telus.net account and all is well with email and the calendar. HOWEVER, to download Firefox browser we need access to the Google Play Store. Unfortunately access is denied? Do we need to se...

Rick81 by Coach
  • 3961 Views
  • 4 replies
  • 0 kudos

Shipping

How long did it take after you received the your order has been submitted for shipping , for the order to physically ship out? I received the email yesterday that my order was submitted for shipping but no updates since.

Kay420 by Neighbour
  • 1531 Views
  • 1 replies
  • 0 kudos
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