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Poor Network in my home area

I am with Telus with 2 lines. At my home address, the network connection is Very very very very poor. Even though I have enabled the WIFI calling, the calls gets disconnected or the other person can't hear anything. Even on the driveway out side my h...

Help with poor device.

Ben with Telus for 26 years. Had good and bad phones, survived all. Now, I have a Pixel 8, and the battery does not last six hours with moderate use - emails, random searches and reading news. No videos or social media. Locked with the rest of the co...

IR100 by Neighbour
  • 3375 Views
  • 6 replies
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Resolved! MMS forwarding

Hi, I’m a vintage phone enthusiast and basically put my smartphone in a drawer as much as I can. When my sim is in an older device, I can usually get call/text/data with my plan - but not always mms. When I get an mms message to one of these devices,...

Playback Error - Decoder Failed

Using an adroid tablet when in the Telus TV+ app and click on any recordings I get "Playback Error - Video playback unavailable, error TVPE-99999. Decorder Failed: c2.android.avc.decoder". I also get this error when I go into Guide and select a chann...

VP84 by Friendly Neighbour
  • 2201 Views
  • 4 replies
  • 0 kudos

Ulefone Armor 26

Telus doesn't seem to offer any phones with micro SD options which interest me, and that means looking elsewhere for phones. The Sonim XP10 simply doesn't offer me what I want for the price, as far as storage and memory go. I'm curious about the Ulef...

Resolved! Cancelling Smartwatch Plan?

Hi, I am a current Telus customer and I have a mobility plan. I am considering purchasing an LTE Samsung Smartwatch NOT from Telus and adding it to my account with the "OneNumber" feature. I understand there is a monthly fee to enable this feature. I...

mmmmmm by Neighbour
  • 2715 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung Galaxy S21+ prepaid

I have a Telus prepaid account with a Chinese cell phone and I would like to keep this prepaid account since there is money in it and buy myself a Samsung Galaxy S21+, is that I can put it on my prepaid account, is it compatible and just put my SIM c...

Goldorak by Organizer
  • 2197 Views
  • 1 replies
  • 0 kudos

Resolved! Question about disconnection with no warning.

Hi there,I was just curious what is Telus's code of conduct when disconnecting mobile services? I will be honest, my family has run into some major financial hardships and my payments fell behind and I was trying to do what I could with what I had. B...

KJade88 by Neighbour
  • 3963 Views
  • 3 replies
  • 0 kudos

upgrading to newer phone.

so i don't understand why when you want to upgrade to a newer phone you have to get a new plan. why do we have to get something don't want and plus don't have the money for. makes no sense because of that don't want to upgrade. Tried to upgrade wifes...

jk61 by Neighbour
  • 1069 Views
  • 1 replies
  • 0 kudos
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