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Order cancelled due to 'system problem'

I found a good deal on black Friday for an iPhone 14; now Telus cancelled the agreement.How can that be? A binding agreement all watertight a Telus just goes and pulls the carpet out.Ever heard of small claims court? Ever heard of class action?Anyone...

mart1n by • Neighbour
  • 1206 Views
  • 1 replies
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Smartwatch support on sub-brand Kodoo

Hi Telus!I am with you on my home internet, which works great! Thanks!I am indirectly with you on my cell phone with a great plan from Kodoo, which also works great! Thanks again!But I would like you to stay on top of your game, and for that I would ...

Shoany89 by • Neighbour
  • 1685 Views
  • 1 replies
  • 0 kudos

Resolved! "Emergency Call Only"

I have a prepaid plan on a phone, but I noticed recently that I couldn't call or text and it would say "Emergency Calls Only" if I tried. I was recommended to reset the network setting and turn the phone on and off, but I haven't seen any changes to ...

jlin0888 by • Neighbour
  • 6566 Views
  • 5 replies
  • 0 kudos

EPP Price Match - no response

Submitted two requests within the price match period via the price match form and received text confirmation that the requests went through and will be processed within 15 days. It’s past the deadline and haven’t heard anything, and I see no adjustme...

alphs by • Neighbour
  • 2059 Views
  • 1 replies
  • 0 kudos

New fee for calling Telus Agent

Phoned into the Retention Dept to see if they would match a Telus plan I received from PC Mobility. It was not offered on any Self Serve Telus website so I couldn't switch to it myself. They did match & a bit better but charged $15 for using an Agent...

eireen by • Organizer
  • 2040 Views
  • 2 replies
  • 0 kudos

Where is my phone?

I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started t...

cindy_t by • Neighbour
  • 4852 Views
  • 9 replies
  • 0 kudos

Customer service or lack thereof

So... after years of being a loyal Telus customer I may be ready to give up. We moved to northern BC in October and canceled our home phone at that time. We now live where we have good cell service. My husbands cell plan expired and we need a new SIm...

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