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Issues logging into the My Telus iOS app

Opus927
Neighbour

Thursday - last edited Friday by Community Manager

Anybody having issues logging into the My Telus iOS app?

 

Seems it logged me out automatically and now can’t log back in.  Keep telling me my username/password is incorrect.  However, I am able to sign in to my account on the web using the same username/password.  

 

I have tried deleting and reinstalling the app and rebooting my phone with no success.  Anyone else have the same issue? 

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3 REPLIES 3

Nighthawk
Community Power User
Community Power User

Thursday

Turn off any VPN on your phone. An active VPN will trigger that message.


If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. 🙂
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TELUS_Support
Official Support Team
Official Support Team

Thursday

@Opus927 Let us know if Nighthawk's suggestion helped

If our reply resolved your issue, please click on Accept as Solution to help others in the community.

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Rocky3
All-Star

Thursday

There was a memo on My Telus that said they are working on the systems this week. Not sure if that is affecting OP.

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