The situation is this: two months ago, my "bring it back" contract for an iPhone 14 Pro expired. I wrote to support asking how much I should pay to keep it and pay less for the bill? To which the girl answered, "$450 and you can close the current number and open another one, then it will be cheaper." I agreed. The result is a bill for $500, next month - $800. Of course, I did not count on such an amount and I cannot pay right away. I contacted Telus "employees" 6 times. All 6 times they gave me different information. The last employee I spoke with answered me, "Yes, that girl made a mistake and that is why you are in this situation. But you still have to pay the entire debt + interest and penalties + it will go into your credit
I admit my mistake when I chose the carrier - I did not look at reviews and ratings. If you google "Telus reviews" - over 4000 reviews with 1 star, begging you to choose another carrier. Of course, I will do so when I free myself from this slavery.
Well, for now, I'm "enjoying" the $5 discount on family connection, huge bills, terrible connection quality, and other perks.
