Plan renewal not working

[Leafsfan89]

I renewed my prepaid plan online yesterday for $30, got a text saying that the credit was added on but when I tried to call somebody I was told I had insufficient funds to make the call. It would be really great if I could get some help with this issue

[TELUS_Support]

Hi! Likely the plan was renewed but had difficulty attaching itself to the plan. Kindly visit your local Telus and have the agent manually apply it back!

[dor6987]

I have the same issue and went to a Telus Kiosk yesterday and the agent said he could not find my phone number. I tried calling Telus support and was on hold indefinitely so eventually hung up. This is very poor customer service.

[TELUS_Support]

Hey @dor6987 - we can try to assist with your issue. We'll send you a private message to assist