Prepaid plan promotion stopped after 1 month

[irisweixl]

I am in the $100 prepaid plan with promo 2G monthly data since last month, but I received message that the promotion expired and I cannot use data anymore! can anybody help me?

[TELUS_Support · Accepted solution]

Hi there, can you send us a private message so we can have a look? 

[MarkChen]

I bought the $100 prepaid plan with promo 2G monthly data yesterday , but today I check my account that only  30 days promotion. anybody help me? Can you help me?

[Dimo-X]

We can definitely take a look into that for you MarkChen and will send you a PM. 

[TELUS_Support]

Hi MarkChen, you mentioned that your promo was set to expire in 30 days? Was this meant to last for a longer duration? And which plan did you activate? 

[amcs76]

Same issue here! Did they ever resolve this for you?

[TELUS_Support]

Hi Amcs76, we're sorry to hear that and will reply to your PM shortly so that we can take a look.

[irisweixl]

Yes, I called TELUS and finally got the promotion back. This month is the third month and everything is working fine.