My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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The account was billed by Triton

Hello everyone,I was wondering if someone had a similar experience. I received a billing for this month and there were extra charges from, what turned out to be, a Triton application via my Telus account.Did anyone have that experience? I can't find ...

Billing errors

Hi there, transferred my account from Rogers to Telus, and the 1st invoice is wrong.I signed up for usa/canada/mexico plan at 50$ per month and iphone pro max for 10$ per month.Telus accounting chanrged me 100$ for setup, and not 70+ taxes for monthl...

Telus LNY2024 lucky draw

I received a call from telus marketing said I was won a prize from LNY 2024 lucky draw, and need to fill a contest form to get the prize.I cant find any information from Telus page.Is it a scam or not?Thank you for reply.

keithL by Neighbour
  • 2586 Views
  • 3 replies
  • 0 kudos

solicitation

..loyal customer over 20 years here.. Telus sending people door-to-door soliciting?? in this day and age?? Nobody solicits door to door anymore… This is unacceptable , furthermore, if this is now normal for communications companies then they need to ...

Kudos to Jhonmar at Telus

I missed my opportunity to send kudos to Jhonmar the call centre rep who assisted me on March 25th with my Telus setup. He was helpful and patient with me, despite the many questions I had. I missed the opportunity to respond via the feedback email, ...

Sandilou by Neighbour
  • 1010 Views
  • 1 replies
  • 1 kudos

Mobility plan

Can someone please explain to me why new customers get better offers then long time customers? Not impressed with telus at all lately.

Hassel by Neighbour
  • 1194 Views
  • 1 replies
  • 0 kudos

Resolved! Moving Optic TV

I’m a Senior, 72. I recently called Telus support about moving my tv from rooms in the basement to rooms upstairs. I was told a technician would have to do it and I would be charged $150. When the tech arrived, he said my tv boxes were wireless. He s...

Gordeb24 by Neighbour
  • 2508 Views
  • 1 replies
  • 0 kudos
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