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Questions about managing your TELUS services, plans, and subscriptions.
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Telus LNY2024 lucky draw

I received a call from telus marketing said I was won a prize from LNY 2024 lucky draw, and need to fill a contest form to get the prize.I cant find any information from Telus page.Is it a scam or not?Thank you for reply.

keithL by Neighbour
  • 2567 Views
  • 3 replies
  • 0 kudos

solicitation

..loyal customer over 20 years here.. Telus sending people door-to-door soliciting?? in this day and age?? Nobody solicits door to door anymore… This is unacceptable , furthermore, if this is now normal for communications companies then they need to ...

Kudos to Jhonmar at Telus

I missed my opportunity to send kudos to Jhonmar the call centre rep who assisted me on March 25th with my Telus setup. He was helpful and patient with me, despite the many questions I had. I missed the opportunity to respond via the feedback email, ...

Sandilou by Neighbour
  • 1001 Views
  • 1 replies
  • 1 kudos

Mobility plan

Can someone please explain to me why new customers get better offers then long time customers? Not impressed with telus at all lately.

Hassel by Neighbour
  • 1193 Views
  • 1 replies
  • 0 kudos

Resolved! Moving Optic TV

I’m a Senior, 72. I recently called Telus support about moving my tv from rooms in the basement to rooms upstairs. I was told a technician would have to do it and I would be charged $150. When the tech arrived, he said my tv boxes were wireless. He s...

Gordeb24 by Neighbour
  • 2491 Views
  • 1 replies
  • 0 kudos

Telus Mobility

I never had a Telus Mobility account, my cell phone was with Chatrs for many years and I just switched too Rogers. Never had Telus for even a single day. But I am getting a bill from Telus for my mobile phone. Called Telus, I was surprised that after...

RenuG by Neighbour
  • 1319 Views
  • 1 replies
  • 0 kudos

Rewards

Telus Rewards is a Joke. Tried to redeem today. Guess what ! They changed my address, Billing me they got my address correct and when I have 100 rewards they changed my home address. We have no cell phone with telus so cannot leave a text. Apparently...

Best practice.

Shouldn’t I expect an accurate invoice after ~three months of subscribing to TelusTV? Shouldn’t I expect an actual invoice? I know it comes as a real surprise to Toronotonians, but many people do not live in the Eastern time zone. If Telus is availab...

MTM by Neighbour
  • 1064 Views
  • 1 replies
  • 0 kudos
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