My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Latest topics

Resolved! Covid Disconnection

I am a Karaoke Dj/Musician and have been a long time Telus customer. Unfortunately Covid-19 has closed all my venues I play (4 different venues each week) and my telus bill has been going up. I managed to "scrounge" up $100 at least to show I still h...

New Location. New Service. New Customer?

I currently have a 2-year internet contract with Telus at one location. I have acquired a second property and would like to have Telus install the internet there. I am already a Telus customer, but I am hooking up a new Telus service in a new locatio...

goliath by Neighbour
  • 3442 Views
  • 1 replies
  • 0 kudos

Resolved! Epp offers

I’m currently enrolled in the exclusive partner program and I’m trying to check out my offers but I cannot receive the confirmation email because the company I work for doesn’t allow emails from outside the company to come through. What do I do? Than...

Ashley3 by Neighbour
  • 4357 Views
  • 1 replies
  • 0 kudos

Resolved! Account compromised

My account was compromised. At 11pm, June 16 to 5:00am, June 17, my account had 10KB used. I'm old, lol, and was in bed during this time. Telus is saying they can't see what is being used but can see if it was my handset. I definitely did not use thi...

TKBK by Neighbour
  • 7245 Views
  • 6 replies
  • 0 kudos

Resolved! Change plan problem

We currently have a pair of:Peace of Mind - Unlimited Canada-US talk, text, and endless data (10GB High Speed)with the family discount.But doesn't look like we'll be going anywhere near the USA anytime soon so would like to change our plans to:Peace ...

brulaz by Organizer
  • 4419 Views
  • 2 replies
  • 0 kudos

PureFibre

My residential rental building in the Westend of Vancouver, was scheduled to have PureFibre installed, prior to the Covid-19 Pandemic. Would anyone have any information as to when Telus will resume these installations...Keeping in mind of course, the...

Scam

I just received an email purporting to be from Telus (84453064@email.telus.com) claiming my last payment was declined. Since I don’t use automatic payment and I paid my bill a couple of weeks ago I believe this is a scam. I thought you should be awar...

Cowgirl by Neighbour
  • 4829 Views
  • 3 replies
  • 1 kudos

Resolved! Get Plan Details

Greetings, There is a $100 charge for text messages on my most recent bill. This wasn't mentioned when I signed up for the "10GB Promo shareable Unlimited nationwide talk and text Platinum 115". I know it's too late now, but how can I get the details...

Shane by Leader
  • 3819 Views
  • 2 replies
  • 0 kudos
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