My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Resolved! Changing plan question.

Hey so I am looking to change my plan to this one It says it comes with 0 Gb of data but i was wondering if I can add a add-on to it? Thanks.

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Lukasz66 by Neighbour
  • 2770 Views
  • 1 replies
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Resolved! Call from Telus loyalty program? Potential spam?

I have been getting calls from the following number: (825) 509-3638 claiming that they are from the Telus Loyalty program. There is no caller id for this number, and they are asking for my account information (address, etc.). Is this number legit?

NolanK by Neighbour
  • 17236 Views
  • 6 replies
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Resolved! Covid Disconnection

I am a Karaoke Dj/Musician and have been a long time Telus customer. Unfortunately Covid-19 has closed all my venues I play (4 different venues each week) and my telus bill has been going up. I managed to "scrounge" up $100 at least to show I still h...

New Location. New Service. New Customer?

I currently have a 2-year internet contract with Telus at one location. I have acquired a second property and would like to have Telus install the internet there. I am already a Telus customer, but I am hooking up a new Telus service in a new locatio...

goliath by Neighbour
  • 3455 Views
  • 1 replies
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Resolved! Epp offers

I’m currently enrolled in the exclusive partner program and I’m trying to check out my offers but I cannot receive the confirmation email because the company I work for doesn’t allow emails from outside the company to come through. What do I do? Than...

Ashley3 by Neighbour
  • 4397 Views
  • 1 replies
  • 0 kudos

Resolved! Account compromised

My account was compromised. At 11pm, June 16 to 5:00am, June 17, my account had 10KB used. I'm old, lol, and was in bed during this time. Telus is saying they can't see what is being used but can see if it was my handset. I definitely did not use thi...

TKBK by Neighbour
  • 7297 Views
  • 6 replies
  • 0 kudos

Resolved! Change plan problem

We currently have a pair of:Peace of Mind - Unlimited Canada-US talk, text, and endless data (10GB High Speed)with the family discount.But doesn't look like we'll be going anywhere near the USA anytime soon so would like to change our plans to:Peace ...

brulaz by Organizer
  • 4468 Views
  • 2 replies
  • 0 kudos

PureFibre

My residential rental building in the Westend of Vancouver, was scheduled to have PureFibre installed, prior to the Covid-19 Pandemic. Would anyone have any information as to when Telus will resume these installations...Keeping in mind of course, the...

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