My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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PureFibre

My residential rental building in the Westend of Vancouver, was scheduled to have PureFibre installed, prior to the Covid-19 Pandemic. Would anyone have any information as to when Telus will resume these installations...Keeping in mind of course, the...

Scam

I just received an email purporting to be from Telus (84453064@email.telus.com) claiming my last payment was declined. Since I don’t use automatic payment and I paid my bill a couple of weeks ago I believe this is a scam. I thought you should be awar...

Cowgirl by Neighbour
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  • 3 replies
  • 1 kudos

Resolved! Get Plan Details

Greetings, There is a $100 charge for text messages on my most recent bill. This wasn't mentioned when I signed up for the "10GB Promo shareable Unlimited nationwide talk and text Platinum 115". I know it's too late now, but how can I get the details...

Shane by Leader
  • 3845 Views
  • 2 replies
  • 0 kudos

Resolved! Port protection

How do I add this to prevent unauthorized access when hacker tries to switch my number to another provider?

Bobinvan by Neighbour
  • 8555 Views
  • 1 replies
  • 0 kudos

Resolved! mysterious charges for $0.01

I continue to receive multiple charges for $0.01, occurring at random times, often in the middle of the night. I have SMS off, but the MMS is on. The charges are identified as "data usage". Can someone please explain to me what the usage charge is fo...

Friendliest neighbours