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Customer Service Failure

My family and I have been waiting for over two months to receive service to our home. Multiple calls with customer service and missed appointments by Telus representatives and still we wait.. please explain how this happens?

JoshWall by • Neighbour
  • 2537 Views
  • 1 replies
  • 0 kudos

Resolved! Link account to another account in my name

I have one account for my home services. I also have a separate account for tablet with cell. I want to link them. In android app after I enter account info to be linked it says admin has to approve. My name is the only one on account so who is admin...

LisaC by • Neighbour
  • 2683 Views
  • 1 replies
  • 0 kudos

Resolved! Renew $3 Rate Plan SD

My $3 Rate Plan SD did not renew as I did not have enough in my balance. I have had a Telus prepaid account for many many years and was grandfathered into this plan. I have now topped up, but there is no place to choose the $3 Rate Plan SD option. I ...

TrishG by • Neighbour
  • 3668 Views
  • 1 replies
  • 0 kudos

Log in Page Expired

I am thinking may be a Microsoft Edge problem but just thought I would check with other users on here. When I try to log in for My Telus Page I get message that the "Page Expired". Clearing browser etc does not help. I can log in on chrome.

Gayle by • Organizer
  • 7277 Views
  • 5 replies
  • 0 kudos

Resolved! Employment discount

I am a retired Air Canada employee but we are no longer given a company email address. So when I am invited to get 30% off, I can't learn about the offer with my yahoo email address.

Resolved! Getting started my first Telus account !

Hello neighbours! I just created my account this morning. I simply transfer my phone number to Telus. After creating my first Telus command, i downloaded the Telus app.Then i entered my log infos. But it says there is no account with this email.Is it...

Isabeau7 by • Neighbour
  • 2917 Views
  • 1 replies
  • 0 kudos

Resolved! MY TELUS... problem logging in

I tried to log in this morning and got this message. Waited a couple hours to try and log in again only to get the same message. I only attempted once when I first tried logging in this morning so I don't know how I exceeded the maximum number of uns...

KAREN-NL by • Neighbour
  • 21111 Views
  • 8 replies
  • 1 kudos
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