My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Resolved! What is "Account Wide Calling"?

Greetings, I wanted to check to see how much a long distance call would cost. It says that one of my included services is "Unlimited Account Wide Calling". What is this? Does it mean that its free to call someone on my same account? Because there isn...

Shane by Leader
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How the hell can Telus do this ?!

So it seems Telus hasn't been doing their due diligence and living up to their end of our contract, they haven't been taking out money from our pre authorized arrangements, and decided yesterday to just take 500$ ,6 months of payments at once ... So ...

Global TV App

I want to get the Global TV App but Telus has made it so that only Optik subscribers can get it. I pay for a TV service through Telus but it is Satellite as I am in an area Optik TV is not available in even though people just down the street have it....

alihauck by Neighbour
  • 4687 Views
  • 1 replies
  • 1 kudos

Resolved! Credit Rating Affected *AFTER* Closing Account

I have been with Telus for years - I guess I still am technically since I swapped to Koodo.I swapped to Koodo a couple of months ago as they had a pretty good "Bring your own device" plan that was far better than my current phone. The thing is, I had...

Tv setup

I already have a TELUS account with optik TV However I am developing my basement and will have a TV down there. Do I need to have TELUS set anything up ? Any cables or wiring that I will need going to that TV area ? Other than regular electrical outl...

Gu by Neighbour
  • 3325 Views
  • 2 replies
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Help -- Sent email not received

On my Apple MacBook, since I did a restart on April 26 none of my Sent emails have been received by any recipients, even though they are in the Sent folder of both the Apple email AND the Telus webmail site!! (and I can send successfully from the Tel...

cmyoung by Neighbour
  • 3364 Views
  • 1 replies
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Can't setup My Telus online account

I'm trying to setup an online account and when it gets to the verification page it wants to call or text me on a number that's been out of service for at least 5 years. It's the number I had when I first started dealing with telus and I took it with ...

Jeffh074 by Neighbour
  • 2870 Views
  • 1 replies
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Resolved! Help with bill

Hello,Hello I'm a long time customer. I got a bill for 1700$ I thought I had a calling plan, I did not on that phone, can you please help with this? thanks Does anyone know how to get help with this bill?

mhawk by Neighbour
  • 2409 Views
  • 1 replies
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