Carbon Monoxide Detector Replacement Issues

[mh224466]

Just needed a simple replacement (Carbon monoxide detector), then 4 attempts, all 35 minutes or longer to get a resolution, no one can get anything done and impossible to cancel this **** home service.

[TELUS_Support]

Hello. We'll send you a private message to discuss further, thanks.

[mh224466]

I have been on hold 4 times, a minimum of 45 minutes each time...absolutely brutal and time wasting experience

I just want to cancel effective immediately

[JayANDP]

Same issue here.  All I want is a replacement CO detector.  Phoned last night - waited 30 minutes to speak to a person, and then was passed to three further departments, with each transition taking at least 15 minutes. No-one could help and then finally they hung up.  I don't have two hours in an evening to sort out a simple fix.  I will do without a CO detector from now on.

[mh224466]

the impossibility of having someone actually answer the phone and solve a simple problem has driven me away from Telus....your customer support is one of the worst i have ever experienced

[JayANDP]

Super frustrating - we had the same experience. It was hopeless.

[TELUS_Support]

Definitely not the experience we want for our customers. We'll send you a private message to discuss further.