New $5 security system maintenance fee charge

[BunkerC]

Would someone be able to explain to me just what I get for this new $5 security system maintenance fee.  I can't find any info on the Telus site what this is for. Thanks

[TELUS_Support]

We'd like to take a look into this BunkerC and have sent you a PM. 

[BunkerC]

In response to the email that I received asking if I received an answer yet.....no.

[TELUS_Support]

We sent you a private message to discuss further. Check your Inbox!

[BunkerC]

The only pm that I received to discuss this was one on Monday asking for verification which I did.

[TELUS_Support]

Thanks, we replied to your private message. 

[viss666]

I would also like an answer to this question. What is this maintenance fee for?

[Darajani]

The same here. Increasing bill by 5$ as maintenance fee plus last month partial fee for the same reason. An additional 10% under new term. Not even sending heads up on that. This is an extorsion

[Marguerette]

I was charge $5 too and would like an explanation.  There has been zero maintenance done on my system since I signed a contract 13 years ago.  This is not ok.

[BunkerC]

Hi all.  I did get a phone call from someone higher up in the food chain.  I am an old ADT customer and I have a DSC security/alarm system.  Apparently Telus has implemented this fee for the "legacy" customers to provide maintenance as there are only limited techs that still work on these systems.🙄  DSC only discontinued this system last year.  Here's the thing... if I want maintenance or service I have to phone a third party alarm company as Telus security service department will not work on my system if I have a problem.😖  There was further discussion but that's the bottom line as was explained to me.