Notification system not armed same time every day

[reneeazDaryl]

I spoke too soon. I thought I had fixed the problem with the forum’s help.I did see where I could turn off the notification which automatically got put on when the technician was here. I turned it off and I see it is still turned off. However, it still gives me a notice every day at 11:15 that the system is not armed. I checked again just now and it is definitely not on. Now what do I do?

[TELUS_Support]

It sounds like the notification settings may not have fully updated in the system. Here are a few steps you can try:

1. Double-check the notification settings within your TELUS SmartHome app to ensure they are properly configured.
2. Try restarting your system and app to refresh the settings. This can sometimes resolve persistent notification issues.
3. Ensure there are no automation rules set up that might trigger the notification daily, even if the system isn't armed.
4. If the issue persists, please reach out to our dedicated SmartHome Security team at 1-855-255-8828. They can help troubleshoot the issue further.