Why is 24/7 Support closed?

[StephStav]

I went through all the troubleshooting and my the assistant says they will connect me to a live agent. Then I get sorry our office is closed call back tomorrow? How is this 24/7 support? I'll be switching to Rogers if this is the case..

[TELUS_Support]

We’re sorry for the frustration. TELUS does not offer 24/7 support at this time. Our contact options and hours of operation can be found at telus.com/contactus. If you still need assistance, let us know.

[PMICHAEL23]

Twice now I have hard to reach Telus Customer Service at 9:43AM EST & after going through the automated stuff & got transferred to a live agent, the automated system says the “Offices are currently closed”. How? At 9:43am EST? This is the second time this has happened. What is going on with Telus lately? 

[TELUS_Support]

Was that 9:43AM your local time PMICHAEL23? As in the time at the city/province you were placing the call from?

[PMICHAEL23]

Yes, it was 9:43am Toronto, ON CA time. (Eastern Standard Time)

Patrick Michael, BSc., MBA, CFA

pmichael@themichaelfamilytrust.com

[TELUS_Support]

That's certainly odd, we'll send you a PM to dig a bit more into this.