Smart Gateway setup for SmartHome security

[PeterP]

How do I set up the ADC-SG130Z Smart Gateway (aka Automation Hub) after a factory reset? The Telus installer had set it up with my 723 outdoor camera connected through the hub. But after the reset, Telus support techs have been unable to help. I get bounced between internet and security support techs.

[TELUS_Support]

To set up the ADC-SG130Z Smart Gateway (Automation Hub) after a factory reset, follow these steps:

Perform a factory reset if not already done:

• Insert a paperclip into the side hole and hold the reset button for 15 seconds until all lights flash [i1].

After the reset:

• Plug the Smart Gateway into a wall outlet.
• Connect it to your existing router using an Ethernet cable [i4].

Add the device to your Alarm.com account [i4].

Pair your Wi-Fi camera with the Smart Gateway for secure Wi-Fi connectivity [i4].

If you encounter issues with the Wi-Fi network:

• Note that after a factory reset, the Wi-Fi password may be twice the usual length [i5].

For connecting your 723 outdoor camera through the hub, you may need to consult the specific camera's manual or contact Telus support for detailed instructions.

[PeterP]

Thanks for the reply.

Can you provide further clarification on adding the device to alarm.com? The gateway does not appear as an option. I tried adding it as a camera by its MAC address. But I don't see how to pair my camera to the gateway.

[TELUS_Support]

Based on the search results, here's the correct process for setting up your Smart Gateway with alarm.com and pairing cameras:

The Smart Gateway should be added directly to your alarm.com account first - don't try to add it as a camera.

Physical setup:

• Connect the Smart Gateway to your router using an ethernet cable
• Plug in the power adapter
• Wait for the communication LED to turn solid, indicating connection to alarm.com

Camera pairing:

• Use WPS mode (the preferred method) to pair your Wi-Fi camera with the Smart Gateway
• The Smart Gateway creates its own secure Wi-Fi network specifically for your cameras

[PeterP]

Still no success in getting my outdoor camera connected through the Smart Gateway. Telus phone support techs are no help. Telus will not give me access to alarm.com login, only Smart Home app. App does not have option to add ADC-SG130Z device. Outdoor camera is currently connected to unsecure wifi router. Not happy with this. The original installation tech was able to connect the camera through the Smart Gateway. Since the factory reset the SG is useless.

Any help appreciated.

Thanks,

Peter

[TELUS_Support]

First, appreciate your patience through this. We'll send you a private message to discuss our options further. Check your Inbox.