I do not like the wait, you see,
I do not like it, not for me.
I tried to call, I tried to chat,
But they just put me on hold, and that’s that!
I do not like the empty sound,
Of silence where calls should be found.
I do not like the endless lies,
"Someone will call" — but no surprise!
I do not like the runaround,
I do not like being let down.
I do not like this broken game,
Poor service is Telus’ name.
Would I like them to reply?
Would I like them to try?
Not in a box, not on a plane,
Not on the phone, not in the rain,
Not ever, no, I’ve had enough—
I will not wait, this service’s tough!
I do not like it, can’t you see?
I do not like poor service, not for me!
Five appointments and counting, and still no install complete. I’ve tried everything—chatting, emailing, calling, even the dreaded escalation form. They all promise a callback, yet here I am, almost a week later, staring at silence. Every department I reach says it's not their issue, that the ones who should help don’t have emails or direct lines and can’t be transferred. Instead, I’m left on hold until the call drops, with no one ever returning the call. Sales? Oh, they’re quick to sign you up, but once they’ve got their hands on your commitment, customer service becomes a desolate wasteland. Maybe, just maybe, one day Canada will have enough competition to make Telus care about its customers. But today? Today, we’re stuck with this mess.
