CANCELLATION NIGHTMARE

[kriswil]

I have tried to cancel my home security and my home phone 5 times, which I never wanted when I moved in here two June's ago. I have called and spent significant amount of time making sure it will be cancelled and every time it isn't!!!! This last time I thought for sure that it would be but no. Didn't happen? Anyone have experience with this and why do they not have email?

[Rocky3]

Luck of the draw I guess. It seems to depend on who answers the phone. This forum and @TELUS_Support appears to work better than most reports of calling tech support by phone.

Telus tops watchdog’s telecom complaints ranking as overall gripes up 12%: report

[TELUS_Support]

Hi there, we're really sorry to hear about the ongoing frustration with your cancellation requests — that’s absolutely not the experience we want for our customers. While we don’t have a general email address for support, we’d be happy to look into this further. Please send us a private message with your account details and we’ll ensure your concerns are escalated for proper resolution.