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Cannot login into tv+

Jerbacca
Neighbour

I recently moved into my new condo and I cannot login to Telus tv via android phone or google tv. I get an error "ERR_AGL_ACN_3545". I have verified my login and password is correct as I am able to log in to the billing app no problem. Please assist. 

2 ACCEPTED SOLUTIONS

Jerbacca
Neighbour

Issue has been resolved. We were initially told to download the Telus app on our tv. I contacted our Rep again and found out they were mistaken and sent us the Optik tv box. 

View solution in original post

TELUS_Support
Official Support Team
Official Support Team

Yikes, glad to hear that everything's sorted out and you got the Optik TV box Jerbacca. Our apologies for any mix-up earlier.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

View solution in original post

7 REPLIES 7

TELUS_Support
Official Support Team
Official Support Team

Hi @Jerbacca - we are able to help with this. Normally it's a fix that's automatically applied but we will investigate your issue. We'll send you a private message


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Sparhawk
Neighbour

I am having the same issue and would like to have access to the app for this evening to watch the hockey game. What are the odds someone can get in touch with me prior to that?

TELUS_Support
Official Support Team
Official Support Team

Sorry to hear that, were you able to have the issue looked into Sparhawk?


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

I think there is a ticket open and has been escalated. There didn't seem to be an issue with the app installation on my phone and there didn't seem to be a user fixable solution based on the troubleshooting steps we went through. 

TELUS_Support
Official Support Team
Official Support Team

We're glad to hear that the issue is being looked into and a ticket was logged for it. Hopefully it'll be resolved very soon. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Jerbacca
Neighbour

Issue has been resolved. We were initially told to download the Telus app on our tv. I contacted our Rep again and found out they were mistaken and sent us the Optik tv box. 

TELUS_Support
Official Support Team
Official Support Team

Yikes, glad to hear that everything's sorted out and you got the Optik TV box Jerbacca. Our apologies for any mix-up earlier.


If our reply resolved your issue, please click on Accept as Solution to help others in the community.