cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Difficulty Cancelling Service; Website Errors

katayoon
Neighbour

I want to cancel my service but I can't talk to a human. I have been on hold for two hours. I tried the chat bot, I tried ordering a new plan on their website but it just glitches out. I am so frustrated I just want out and there is no one available to help ALL I WANT IS TO BE OUT OF THIS NIGHTMARE THAT IS TELUS PLEASE IF ANYONE IS READING THIS SEND HELP!!!!!!!!

2 REPLIES 2

Mamayama
Neighbour

In the my Telus app, go to support. Type in CANCEL and then it will organize a callback from retention. No waiting needed. 

TELUS_Support
Official Support Team
Official Support Team

Hi there, we’re really sorry to hear about your experience — this is absolutely not how we want our customers to feel. If you're still looking to cancel your service, please send us a private message with your account details, and we will do our best to help. 


If our reply resolved your issue, please click on Accept as Solution to help others in the community.