Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hi everyone,I got call yesterday from a phone number that appeared as Telus and the caller said as a Home service Telus customer I could move my mobile line to Koodo and get more value in terms of data to use on my phone.It sounded like a good offer ...
Hello all, Looking for a manual for the Arcadyan trash can looking router. White cylinder with the lift able top. Want to confirm it's maximum internet connection speed. People are telling me it is 1G. Anybody know what the new Telus square router mo...
I have a Telus WiFi Hub Arcadyan (model: 4711a-prv65b) router. The admin panel does not have any option for parental control, or to block some websites/servers.Am I missing something?Is the option available and I can't find it?
Hello, I have been fighting internet drop off for years with telus, had them play with the settings on their end and on my router, had them replace the router, every night (like right now) I switch to my cell internet because I can't get connection.A...
Hi, Telus is currently installing their Fiber network in my neighborhood and on my property. I would like to contact someone regarding damages to my property by their contractors. does anybody know who I would contact? I have tried the generic custom...
Hi, We will be leaving the country in December to travel. How can we suspend and how long we can suspend our Telus internet account for? Cheers, Weiwei
Hi everyone,We have a small office and purchase 5 static IP address from Telus business.The issue is that, we cannot add these 5 static IP addresses to our Router (happened to be Edge Router) as Telus does not support this way.Tech support from Telus...
My landline is giving off a strange dial tone. Something like a continuous droning . Occurs on my cordless Panasonic phones and my kitchen wall phone. Swapped phones around and unplugged them still the same droning …Cannot receive or make call with t...
For the past month, my high-speed internet has been really slow on my phone (32.60mbps) and my laptop great (78.73mbps). But here is the real issue, on my laptop (Macbook Pro) when I close my browser (Chrome) I have to turn off my wifi and turn it on...
I canceled my Norton 360 on my laptop as I was trying to transfer to my iPad. Now, neither one works. I cannot even reinstall it on my mac as I get the following: Norton 360 with lifelock basic plus is not active because your subscription has been tr...
