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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 127565 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58133 Views
  • 43 replies
  • 7 kudos

Block Websites

Hello, I have the Arcadyan wireless router and would like to block certain websites without having to us and alternate DNS server. I haven’t been able to these features in the TELUS version of the OS, firmware 3.25.03.

Bravo on Demand Not Working

I subscribe to Bravo but I have no access to Bravo on Demand. When I go to the On Demand Menu it shows that I am not subscribed to Bravo but I most definitely am. I have no issues watching Bravo live, just the On Demand is not working. I have done al...

my children are disabling wifi schedules

my children are disabling wifi schedules that i set up in the telus android connect app. i have whitelisted all mac addresses in the router. changed the router admin password and my "my telus" password for logging into the android app and telus onlin...

planetx by Just Moved In
  • 18 Views
  • 0 replies
  • 0 kudos

Stream+ Billing

So previously I had noticed, that although I live and receive the Stream+ bundle in Alberta, A GST only province, that I am getting charged HST which works out to an extra 8%. I had called and questioned telus about said issue and they said there had...

Resolved! ch 355 Cottage Life - ending?

My guide info for ch 355 Cottage Life seems to end at 9:15pm Sunday June 15 (tonight). Instead of program information, all it shows is "SIGN OFF" for the next two weeks. According to the Cottage Life TV website, the channel is a going concern. So is ...

rhvic by Organizer
  • 528 Views
  • 3 replies
  • 0 kudos

Roku stick has killed Optik box HDMI

I wanted a way to appletv+ but didn't want to lose the Optik pvr box. Telus tech suggested adding a Roku, just installed & plugged Roku into HDMI splitter that connects my devices to TV. Now there is no output from HDMI of Optik, tried unplugging eve...

Mozzer by Friendly Neighbour
  • 76 Views
  • 5 replies
  • 0 kudos

Telus TV needs major update

I've just recently moved from Shaw/Rogers over to Telus. Shaw gave a poor service experience for me which they were not able to resolve after years of reporting. Although the telus TV service is good so far, the remote features are like going back 15...

Henns11 by Neighbour
  • 81 Views
  • 1 replies
  • 0 kudos

Home Wi-Fi Requires Sign-In

Since two days ago, my home has been unable to use the Wi-Fi due to it requiring a sign-in. This is something we never needed to do before. The sign-in is required on all our devices and the modem/router has green lights for both Internet and Wi-Fi. ...

fwzchan by Neighbour
  • 147 Views
  • 7 replies
  • 0 kudos
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