Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I been paying for 1.5gbs speeds, but realized the smarthub they gave me is capped at 1gbs?Just what the subject says. I'm in BC and my buddy also ran into this when he asked why he wasn't able to hit 1.5gbs he was paying for, they came out to upgrade...
anyone have issues with volume control? i have an older samsung sound bar. the volume levels change wildly from channel to channel. i have to either crank it to hear anything or when i change the channel its suddenly blasting at full volume. anyone e...
I have been called several times and sent a letter regarding a communication error between my security system and TELUS. The letter and the phone bots asked me to call back to a number that is no longer in service. Bizarre.I tried to call Telus on an...
My TELUS internet and TV was set up yesterday. I can't see anything about the TV on the MyTELUS app. Channels we were told would be available aren't. They have a house with a line icon through them and I can't use the app to add packs or anything. I'...
The monthly fee is 66.37 and l accidentally paid 6637.I haven't received the refund for the excess amount I paid. I applied for a refund in March, and I still have not received it now. The reply requires re-filling the application form and multiple r...
I scheduled a fiber internet install for this morning, and the rep on the phone told me my appointment was scheduled for between 7 and 9 am. Turns out that, despite me being in Ontario, that was based on Mountain Time instead of Eastern. On top of th...
I googled the question and the Google AI gave a response which I don't think is correct, saying you can select 'Save until I delete' to keep select recordings. I think that is only for the older Optik box that I currently have. I would have expected ...
I am trying to get a technical understanding of what happens when a packet reaches my equipment from a distant source (for example, from the computer sitting on the desk of anyone reading this message). I have the Telus SmartHub inside my house and i...
I have just acquired the OptikTv and Stream+ bundle, already received the Digital Box and set it to work but I am not able to link my existing Netflix, Amazon and Disney+ accounts. A sales representative told me that I needed an acivation email which...
Hello, I recently purchased an Optik TV bundle that includes the following: TELUS TV Digital Box1 Theme Pack + 2 Premiums (Amazon Prime, Netflix Standard, 4K Channel Pack, Stingray, Core, Cloud PVR,Disney+) I received the digital box and went through...
