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Why am I being charged for cancelled services?

Pixies
Neighbour

Do you have to make a complaint with the Ccts to have this resolved?  My services were disconnected and cancelled on May 21st and then two days later I get a bill for May 22nd to June 21st.  Next day I was told there was an error on the backend and they would adjust the bill, two days later still not done.  Then I chat with them and they say they can't do anything because the account was cancelled.  What?????

2 REPLIES 2

TELUS_Support
Official Support Team
Official Support Team

Hi @Pixies - we are sorry to hear that this happened. It is very frustrating to see a large bill and an ongoing issue with no explanation or action. We will send you a private message to review your billing and ensure that things are set up the way you expect them to


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

Rocky3
All-Star

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