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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 124741 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57722 Views
  • 43 replies
  • 7 kudos

Restart Feature not showing on the Live Guide

I just received the new box (VIP5662W) and after installing it, the restart icons on the live guide is not showing. I also checked the Info for the show and clicked on Restart Show but its blank. (already rebooted the Router/PVR and all the wireless ...

Yolac by Friendly Neighbour
  • 3846 Views
  • 12 replies
  • 0 kudos

Telus satellite receivers

I know Telus no longer supports satellite TV but will they let people still using it to add additional recivers?I have 2 sat PVR's I'd like to sell if I can.

Sportsnet 4k feed now has a stutter

I complained a few months ago on android devices tsn 4k had this weird microstutter. That seems fixed, but now frustratingly it is showing up on sportsnet 4k while I have not noticed it on tsn anymore. Its like a weird frame rate issue on the new opt...

Montell by Advocate
  • 4816 Views
  • 5 replies
  • 0 kudos

Home phone keeps dropping calls

Recently our home phone has been dropping calls. We are in the middle of a call and the phone drops the call. This has happened at least 6 times now.Telus says it because there was an outage in our area a few days ago but it is still happening. Surel...

Resolved! Grouping Channels

Is there a way to have the channels we receive all grouped together on the TV guide so that we don't have to scroll through hundreds of channels?

Spice by Organizer
  • 1401 Views
  • 2 replies
  • 0 kudos

"you are not subscribe to recordings" error on new boxes

I got the new telus tv+ android boxes a couple of weeks ago and got the error message "you are not subscribe to recordings" I talked to chart support and they added recording to my account and told me it was going to be $10/month but they gave it to ...

Resolved! 2.4G band isolation with Actiontec T3200M

I am having issues with my Sonos speakers. They have issues on the 5G band on this router, so I have moved them to the 2.4G band.But, the Sonos speakers now are only accessible to other devices that are using the 2.4G band. I can't connect or control...

joeser by Neighbour
  • 2562 Views
  • 5 replies
  • 0 kudos
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