Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I would love to know how one can pay a bill on a Sunday (on the deadline date), in not being penalized on a Monday with no service (cut off) then for a re-hookup of services? Some elderly people do not have a computer or internet and can only pay bil...
I have been on hold as of this posting for 1 hour and 40 minutes (I know why?). Out tof principle and a strong belief in fair advertising practices I felt the need to vent. I am an Optik customer with Telus and was reviewing my subscription when I re...
When I pause or back up live TV to see a replay in sports or something in a movie the TV will jump to live again after a few seconds and I will miss anything from the time that I backed up to the Live moments. How can I stop the box from jumping back...
I bought a home in Alfred, Ontario and internet here is scarce. The only thing available at my location is DSL or Bell Fibe that only goes up to 50mbs. I called Telus and they said there is 1.5gbs available in Alfred but NOT available at my house. No...
Recently I found my Internet WAN side was changed to GC-NAT IP (100.x.x.x), not dynamic public IP as before. And I VPN server in my home router was un-reachable from Internet.Telus's service agent can't explain it and just repeat that the public stat...
About 5 days ago we added Hayu to our Optik TV package. Hayu has been down for maintenance the whole time since we added it. Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?
On Sept 3, 2024 a Telus agent phoned about a request to transfer my daughter internet service in another city. I told the agent she had already moved and service has been moved. The agent proceeded to tell us that this call was about discontinuing se...
I'm watching Sportsnet 4k and Sportsnet One 4k channels. And quite often the sound is cutting out. Now I don't know if this is on Sportsnets end or Telus' end. I've checked and don't believe it's my hdmi cord.
In hooking up my brand new telus optik box, I get nothing but errors. It constantly kicks off with error 212 and 213. What causes this ? It runs sometime an hour, sometimes 5 minutes. Constantly rebooting the box to watch anything is problematic. Sug...
I just received the new box (VIP5662W) and after installing it, the restart icons on the live guide is not showing. I also checked the Info for the show and clicked on Restart Show but its blank. (already rebooted the Router/PVR and all the wireless ...
