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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 314 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 57312 Views
  • 43 replies
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Intermittent Internet

Hello Everyone, Since Telus wants to charge me $175 for a tech to come fix the issue i have been having off and on for months, i figured i would try here. Basically my network had been setup from my fiber line into my Nokia ONT to the Telus Network A...

TelusTV-21T remote programming

My TelusTV-21T remote doesn’t detect my samsung frame tv UN65LS03N. It tries 3 different codes which don’t work. I’ve tried universal learning remotes, but they don’t work with the 21T. Very frustrating!

rSquared by Neighbour
  • 2565 Views
  • 4 replies
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Unstable Wi-Fi connection (never happened before)

I have Internet 75 package. The Wi-Fi connection seems not stable recently. Most of time it's OK, but sometimes pretty slow. Link speed from my laptop (supporting Wi-Fi 6) varies between 11 Mbps and 144 Mbps, and drops to ~1000 kbps at times. Downloa...

Access to Telephone Room for PureFibre

Hi all!My building just had lines run into each unit for PureFibre and I was wondering if the installer will still need access to the telephone room, as the building maintenance company is next to impossible to get a hold of (although I did submit a ...

MG4 by Neighbour
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  • 4 replies
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Resolved! DTOUR channel

Hi I'm new to this new telus setup. I've had it since January and have been wanting to get the DTOUR channel. It shows up on my guide with a key saying it's not part of my channels but when I go to add it, it's nowhere to be found on the website. Do ...

AzlynK19 by Neighbour
  • 3268 Views
  • 4 replies
  • 0 kudos

Global TV app, channels not available

I got the Global TV app to watch on demand shows on HGTVBut when I sign in using my telus credentials, it says "based on my tv package, I have access to global and global news only".Why is this? Because the global tv app says this:Watch Global, HGTV,...

Optic Recordings

For the past week, none of my scheduled recordings have been recorded. I've done every reset possible and still will not record any programs. Been on hold with support forever, you should seriously have a call back feature.

dwils72 by Neighbour
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  • 2 replies
  • 0 kudos
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