Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Unfortunately, Optik doesn’t let me watch taped shows on my phone like Shaw does. So I have to watch reality shows my husband doesn’t like after he’s gone to bed- instead of watching them while I’m cooking dinner. Yes I know I can wait 2 days and wat...
When I delete a show from the PVR, occasionally I make a mistake but there is no “undelete” option like Shaw Cable has. I miss that. Can you consider this?
Why don't the recordings I set up on one device get reflected/synced on all the other devices logged into Telus TV+? Same with deleting recordings. Why do I have to delete the very same recorded episode separately on each device? Isn't there just a s...
I wish Telus would remind their customers their promotion is about to expire before billing for the full amount. I think giving the customer a chance to renew and pay a lower cost would be great, especially in today's economy.
Hello, We scheduled our move in/out to a new building; however, the instructions said to take the equipment with us so the technician could install it in the new apartment. We don't have internet equipment since our current building has the modem set...
Can you fast forward and rewind while a recording is still in progress? If it is 30 minutes in of a 60 minute program, can you start watching it and ff/rewind within the first 30 minutes? Can you go back and replay something in live tv like on hard d...
Hi I followed the steps in the guidelines you provided but it is not working
I'm receiving the Problem acquiring license error: 0x80000002 for any Crave content on Demand. It's working on my main box, but does not work on my wireless box. Can someone please advice how to resolve? This problem has been ongoing since we've gott...
Hello Everyone, Since Telus wants to charge me $175 for a tech to come fix the issue i have been having off and on for months, i figured i would try here. Basically my network had been setup from my fiber line into my Nokia ONT to the Telus Network A...
My TelusTV-21T remote doesn’t detect my samsung frame tv UN65LS03N. It tries 3 different codes which don’t work. I’ve tried universal learning remotes, but they don’t work with the 21T. Very frustrating!
