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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 127268 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58092 Views
  • 43 replies
  • 7 kudos

Is it possible to rename devices on the Modem admin URL

Hi everyone,I am new to this so I might not have the right terminology.I am trying to understand my home network (Telus PureFibre Gigabit).I use the Telus Connect app on my iPhone and I have renamed all of the devices on it (bdrm tv, lvrm tv, bdrm ST...

LenC by Friendly Neighbour
  • 1650 Views
  • 3 replies
  • 0 kudos

Wireless hdmi transmitter-receiver

My modem and the Google tv are on the opposite walls.Can I use wireless hdmi transmitter and receiver between the Telus box at the modem and my tv?Will the picture and sound quality be good on the tv?Or, a direct connection with a long hdmi cable wil...

SC_ca by Neighbour
  • 1218 Views
  • 1 replies
  • 0 kudos

Data Throttling

I have 50 gb left on my plan but for the last couple of days It hasnt been working. It is 15 days before I have to turn in my phone. Is it possible they are deliberately throttling it to incentivise me going in to get a new contract?? I have never ha...

Can you make it so I can watch a PVR show on my phone?

Unfortunately, Optik doesn’t let me watch taped shows on my phone like Shaw does. So I have to watch reality shows my husband doesn’t like after he’s gone to bed- instead of watching them while I’m cooking dinner. Yes I know I can wait 2 days and wat...

Bigmom by Organizer
  • 1244 Views
  • 1 replies
  • 0 kudos

No reminder for Internet Promotion Expiration

I wish Telus would remind their customers their promotion is about to expire before billing for the full amount. I think giving the customer a chance to renew and pay a lower cost would be great, especially in today's economy.

JoFu by Neighbour
  • 915 Views
  • 1 replies
  • 0 kudos

Move out service but no equipment!!

Hello, We scheduled our move in/out to a new building; however, the instructions said to take the equipment with us so the technician could install it in the new apartment. We don't have internet equipment since our current building has the modem set...

AlexSt by Neighbour
  • 1759 Views
  • 3 replies
  • 0 kudos

Recording and fast forward, rewind

Can you fast forward and rewind while a recording is still in progress? If it is 30 minutes in of a 60 minute program, can you start watching it and ff/rewind within the first 30 minutes? Can you go back and replay something in live tv like on hard d...

newio by Organizer
  • 2040 Views
  • 2 replies
  • 0 kudos
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