Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I have OptikTV with the Crave/HBO/Starz package. I am trying to access Crave via the AppleTV app on my AppleTV streamer but it says I need to pay for the subscription. Oddly, I was able to do this recently and watched two episodes of the The Pacific,...
After more than 15 years with Telus I finally decided to switch providers due to the utter lack of customer service - any company that is fine with their clients waiting hours on hold on the phone needs to rethink their business model. Warning to all...
I got myself 5 boosters. They’re all setup in my connect app. When all are wired at the same time they’re all blue lights and show as working.When I disconnect the 4 satellite units from Ethernet, only 2 stay blue and two go red which is confirmed in...
Just had wifi plus installed, new access point and 2 boosters. I did a speed test through the telus app while the tech was there and it was 590 up 540 down, I did another this morning and it was 94 up/down. Any reason for the drastic change?
I am unable to log into the router to set up port forwarding. I've tried everything I can think of. I am getting to the admin login address, using the correct credentials including the admin password located on the physical router itself and it says ...
I live in Oakville and your door-to-door sale people are harassing us/bothering us/annoying us, let and right. Who should we complain to so that we remove our address from your harassment list? One of your sale people bothered us when we were working...
every time I open the my telus app and go in to the services, I am getting an error of experiencing trouble connecting to the server at this time. This has been happening since we got the services connected (2 weeks). we have the Basics + Pick 5 opti...
When I installed my new Telus-21T digital box, I opt to use the ethernet port as my wifi signal is not great where my TV is located. Tv service was great and fast and the ethernet port LED were happily blinking green as data was moving.But on day 2 (...
I just got a text from 777222 about an issue with my optic tv. As followsHi, it's TELUS. While performing a routine service check, we found an issue with your TELUS Optik TV service, which may be causing video quality issues. Please confirm if you ar...
I would like to confirm the process for returning the Optik Tv box that I didn't even want in the first place. So, to start this off the tech said "yeah they're gonna ship it and you can just call to cancel" Then UPS show up, of course while I'm at w...
